Privacy Policy

This policy explains how SDAV Mobility collects and uses personal information when you visit this website or contact us about the X1 and our services.

1. Information we collect

When you use our contact form, we may collect your name, email address, telephone number (if you provide one), the subject of your enquiry and the message you send. We also receive information that is routinely transmitted by your browser and website infrastructure, such as IP address, device and browser details, and technical logs used to operate and protect the website.

Please do not send sensitive personal information through the contact form unless it is genuinely necessary for your enquiry. The website is intended for general product and business enquiries, not for submitting medical records or detailed health information.

2. How we use your information

• To respond to questions and requests about the X1.
• To arrange or follow up on product demonstrations and partnership enquiries.
• To operate, maintain and secure the website and prevent misuse.
• To keep appropriate records of enquiries and our communications.
• To meet legal or regulatory obligations where applicable.

We do not use contact-form information to send unrelated marketing messages. If we later introduce marketing communications, we will provide the relevant information and obtain any consent required by law.

3. Our lawful bases

Under UK data protection law, we rely on the lawful basis that applies to the purpose. This will generally be taking steps at your request before entering into a potential arrangement, our legitimate interests in responding to business enquiries and operating a secure website, and compliance with legal obligations where relevant. Where we rely on consent for a particular activity, you can withdraw that consent at any time.

4. Who we share information with

We do not sell your personal information. We may share it with service providers who help us operate the website, deliver contact-form messages, host or secure the site, or manage our business communications. These may include our website hosting provider and Automattic/Jetpack, whose services support parts of this WordPress website and its contact form. Such providers should process information only as needed to provide their services and under appropriate contractual or legal safeguards.

We may also disclose information where required by law, to protect our rights or the security of the website, or in connection with a genuine business reorganisation. We will not share information for unrelated purposes.

5. International transfers

Some website and service providers may process information in countries outside the United Kingdom. Where personal information is transferred internationally, we expect the relevant provider to use a lawful transfer mechanism and appropriate safeguards as required by UK data protection law. You can contact us for further information about relevant safeguards.

6. How long we keep information

We keep enquiry information only for as long as reasonably necessary to respond, manage any resulting relationship and maintain appropriate business records. The period will depend on the nature of the enquiry and any legal, accounting or dispute-resolution requirements. Technical security logs are retained according to the settings and retention practices of the relevant hosting and website service providers.

7. Cookies and similar technologies

This website uses WordPress and Jetpack services. These services may use cookies or similar technologies that are necessary for website functionality, security, preferences or the operation of particular features. If analytics, embedded third-party content or other optional technologies are enabled, they may also use their own cookies or collect information about your interaction. The cookies used can depend on the features active on the site and your browser settings.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect how parts of the website work. For information about cookies used by Jetpack and Automattic, see Automattic’s cookie policy and privacy policy.

8. Your data protection rights

Depending on the circumstances, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request erasure or restriction of processing, object to processing, or request a copy of information you provided in a portable format. Where processing is based on consent, you may withdraw it. These rights are subject to legal conditions and exemptions.

To exercise a right, email hello@sdavmobility.co.uk. We may need to verify your identity before responding. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

9. Security

We take reasonable technical and organisational steps to protect personal information. However, no website or method of electronic transmission can be guaranteed to be completely secure.

10. Links to other websites

This website may link to third-party websites. Those websites have their own privacy policies and practices, which we do not control. Please review their policies before providing personal information.

11. Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version will be published on this page, with the date of the most recent update shown above.